An incremental backup is a backup method where multiple backups are kept (not just the last one). These backups will be incremental if each original piece of backed up information is stored only once, and then successive backups only contain the information that changed since a previous backup.

As a backup method, it is highly efficient, since it allows for the illusion of storage of N copies of size S Read More

You may already be a customer of Computer Troubleshooters – and according to the June 2007 issue of Consumer Reports magazine, that makes you a pretty smart person.

Consumer Reports surveyed over 23,000 computer users and created a picture of what computer support is really like today.  They asked questions about how effective each computer support provider was at resolving the Read More

Since launching his business in 2004, Doug Smith, president of Computer Troubleshooters NRD (Newton, Rockdale, Dekalb), has learned that managed services are essential to turning his break/fix IT business into a profitable venture. He also found that success is not just about landing clients, but keeping them. It is through a series of purposeful steps that he draws his SMB customers close and keeps them on his roster for the long term. Those efforts have enabled Smith to build his business, achieving 20% growth every year for the past three years.
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Doug Smith, president of Computer Troubleshooters NRD, says there is more to being a managed services provider (MSP) than just knowing how to monitor and manage your customers’ networks. Part of the secret to his success comes through the support of his franchise partner, Computer Troubleshooter Inc., which is the largest international network of franchise owners providing onsite computer services to small businesses. But the backbone of his business is the array of products he has identified as valuable to his customers, as well as dependable Read More