H.O.S.T

Since launching his business in 2004, Doug Smith, president of Computer Troubleshooters NRD (Newton, Rockdale, Dekalb), has learned that managed services are essential to turning his break/fix IT business into a profitable venture. He also found that success is not just about landing clients, but keeping them. It is through a series of purposeful steps that he draws his SMB customers close and keeps them on his roster for the long term. Those efforts have enabled Smith to build his business, achieving 20% growth every year for the past three years.
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Doug Smith, president of Computer Troubleshooters NRD, says there is more to being a managed services provider (MSP) than just knowing how to monitor and manage your customers’ networks. Part of the secret to his success comes through the support of his franchise partner, Computer Troubleshooter Inc., which is the largest international network of franchise owners providing onsite computer services to small businesses. But the backbone of his business is the array of products he has identified as valuable to his customers, as well as dependable Read More

If you are a regular computer user, you may be very proficient at emailing, surfing the internet and writing letters, but may not know where to start if your computer has a problem.  We’ll let you in on some of the questions that we use to find the clues to your technology issues.

Do you have a backup of your important files?

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Have you ever tried to compare the features of two computers?  What is more important – a bigger hard disk or a faster processor?  Will adding more hard disk space make your computer faster?  To answer these questions, you need some understanding of what the components of your computer actually do.  Here is a quick guide to the anatomy of your computer. 

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