Do you ever wonder if you’re being sold something because the salesman has a target to meet, is trying to move old stock or is on a mission to beat their personal best in chargeable hours? Or do you ever wonder if they really know what they’re talking about when they talk “techno”? At Computer Troubleshooters we are not motivated by sales targets but actually have a genuine interest in finding solutions that are appropriate for your business.
It’s about service, not just services
There’s a good chance you’ll find a Troubleshooter close to you, who can respond quickly with a high level of friendly, personalised service. But they’re not alone – our integrated, global network (over 450 strong) means that you’re not dependent on just one person. Now you can access a total franchise team of technical experts with a wide range of skills and abilities, to handle practically any situation, whilst remaining totally independent of any hardware or software supplier.
We’ve all experienced the frustration of bad customer service. When things don’t work as expected, or service providers just don’t seem to care, the joy of a cheap price is soon forgotten. Our internal discussion forums are testimony to our franchisees discussing ‘the right thing to do’ for their customer. Our awards from the likes of Entrepreneur magazine and Franchise Business Review show how committed we are to doing the right thing.
Are you looking for someone to fulfil a particular technology need, or do you just want to know that your computer person can ‘handle it all’? Through the strength of our global network and our preferred vendor partners, you can access a full complement of computer repairs and services, including:
B.E.S.T. MANAGED SERVICES SOLUTION
Proactive monitoring with built in preventative maintenace (24 x 7 x 365) – B.E.S.T (Business Enhanced Support Technology) is a simple, practical and affordable way to keep IT office systems running efficiently. The service consists of 3 packages which gives clients the flexibility to only sign up to the services they need; all of which are based on the premise that prevention is better than cure. … read more >>
BACKUP, DISASTER RECOVERY AND BUSINESS CONTINUITY SOLUTION
The CTSBackup Advanced Recovery and Continuity Appliance (ARCA) is a network-attached storage device for Windows Servers that comes preloaded with all backup, recovery and virtualization software it needs to protect your business. It’s a perfect complement to existing tape backups because of its ability to provide near-term, near-line recovery from a single file, database or mail message, up to a full production server, all within 30 minutes. When compared to other backup or storage solutions, the CTSBackup ARCA offers a unique set of features that set it apart … read more >>
DATACENTER AS A SERVICE (DAAS) CLOUD SERVICES
The DAAS cloud allows us to build a datacenter for you by using the Virtual Private Datacenter Drawing Canvas. We can then add Linux, Windows and Solaris operating systems, and servers with pre-installed software such as IIS, Apache, MySQL, PostgreSQL and even ready to use appliances like firewalls, voip servers, e-mail servers, etc. … read more >>
COMPUTER SERVICES AND NETWORKING
Laptop, Computer, Server, or Network problems? At Computer Troubleshooters we can help. Every day technicians at Computer Troubleshooters around the globe are helping customers like you. Our technicians are the most knowledgeable in the industry and are eager to solve and reslove your computer troubles fast!
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 Hardware Setup, Support, Troubleshooting and Repair |
| We will setup any new hardware you may have purchased, and troubleshoot and repair any of your hardware currently not working properly, and provide replacements if necessary. Detective work is our passion, isolating and eliminating the root cause of your computer troubles! | |
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Hardware Upgrades |
| Is your PC running slowly? You may need a memory upgrade! We can provide and upgrade your current PC with more memory, new cd-rw drives, bigger faster hard drives, faster video cards, or any other upgrade you need. | |
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Independent Advice and Consulting |
| Need advice about upgrading or solutions for your home or small business? We provide advice and consulting to suit your individual needs. How are you supposed to decide on which technology will best meet your needs, when the retail store computer salesman had sales target naira and dollar signs in his eyes? Call your trusted I.T. advisor for a coffee and a chat to match your business plans with the right I.T. investments. | |
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Internet and Email Setup and Assistance |
| Need help with email or internet? If you’re having problems with your internet or email, we can help troubleshoot your problems. We also provide training and tips to help you learn to use these tools. Get connected easily, in your office or ’on the road’ | |
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Virus and Spyware / Malware Protection and Internet Security |
| We offer virus removal, protection and Internet security tools for your PC. If you are concerned about your PC’s security, we can advise and install the necessary virus protection and security tools to protect you. Antivirus software is no longer enough now that we are bombarded with advertising and privacy robbing threats. As the ‘nasties’ get nastier, call Computer Troubleshooters for the best protection advice or help if you do come under attack. | |
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Networking & Server Support |
| If you need to network your current PCs at home or at your business, we can provide and install a network so your computers can share and access files from each other. Or if you’d like to share your internet connection with other computers, we can provide and install the necessary equipment. Keep your business information available and secure with our regular maintenance tasks working to prevent server ’downtime’! | |
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Regular Cleaning and Maintenance |
| Does your computer run slow and sluggish? Not the way it did when you first bought it? We offer regular cleaning and maintenance services, to ensure your PC keeps working the way it should. Banish the number 1 enemy of electrical equipment – dust! – and keep your computers running smoothly, just as you’d service your car. | |
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Software Installation and Support |
| If you need help installing or configuring your new software, we can help. | |
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Software Troubleshooting |
| If your software is not functioning properly, we can help troubleshoot your problems. | |
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Custom Software Development |
| Need a custom software solution? Computer Troubleshooters offers 100% custom software design services. | |
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Training |
| Have you bought a new PC and need help learning how to use it? We can help you learn basic PC skills necessary to run your new PC effectively. Or do you need help learning how to run your new cd-rw drive? We can help train you on your new equipment and software. | |
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Website Development |
| Does your business need a website? We offer professional, affordable website design solutions, as well as hosting and updates to your website. | |
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and More… |
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These services are indicative only – if you don’t see your particular need mentioned on the list above, give us a call .
If you want to save the time and hassle of unplugging everything and putting it in your car, you’ll be glad to know that we specialise in on-site visits. This also allows us to see any problems in their native environment, with other technology components in place that may be contributing to the issue (e.g. your internet connection, your printer etc.)
Our service plan customers even benefit from our remote support capability, so they don’t have to wait for us to turn up, but they can see on-screen exactly what we are doing (and we can see them demonstrate the problem too).
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