Manitowoc Computer Troubleshooters
By Francis Udoh on Jul 27, 2009 in B.E.S.T, Global News
Manitowoc Computer Troubleshooters provides enterprise-level technology solutions to small businesses and home offices. There are 11 franchise locations in Wisconsin and 450 locations worldwide
Manitowoc Computer Troubleshooters offers managed services for businesses, computer repair and upgrades for home offices, and Web site design for Internet marketing.
The business will help with clients’ needs including new Dell servers and workstations, I.T. project management, data management, business building solutions, Internet phone solutions, Web site development, optimization, marketing campaign management, business software data migration, specialized application development for data management, remote and on-site network maintenance, and printer maintenance, repair and installation.
If customers need faster computers, PC and MAC repairs, virus removal, data recovery, backup service, data security for home or office, cabled network installations, configuration of electronics, Internet and data security, wireless home computer networking, business branding, Manitowoc Computer Troubleshooters can provide expertise.
The business has the ability to tap into the resources of more than 1,000 computer technicians worldwide.
The Joplins said they use a proactive approach by helping to prevent computer problems from occurring in the first place with industry leading tools and service plans. Manitowoc Computer has a Host Program offering family parental controls for their computers.
Manitowoc Computers offers on-site service, a fully-equipped service center at their office location, Internet communications for remote support, Web site development for local and global clients, and seminars and training wherever customers need their expertise.
How has business changed since opening? When Manitowoc Computer Troubleshooters opened, the Joplins said their primary focus was on computer repairs and installation. The business has grown considerably offering managed services for businesses and Web site design.
Who are the customers and from where? Manitowoc Computer Troubleshooters customers are from the Lakeshore area including Manitowoc, Sheboygan, Cleveland, and Green Bay. Some Customers are from other areas of Wisconsin and as far away as the United Kingdom.
How is marketing done? Marketing is done on the Internet, by direct mail, a monthly newsletter, radio and newspaper ads, by referrals, and through the Manitowoc Chamber of Commerce.
What are the keys to future success? The Joplins said the keys to future success include offering excellent customer service, exceeding expectations of clients, and saving businesses more money than what they thought possible.
Factors under control or not under control of ownership? The factors under control of owning this business include the service offerings, marketing and attitude.
What is your role of creativity or imagination in running the business or selling your products or services? Yavonda Joplin writes a daily blog on 5above.com and has many followers on Twitter at 5abovewebdesign.
What is challenging or frustrating? Yavonda Joplin said it can be a challenge getting the word out about what their business is all about.
What is enjoyable? Yavonda Joplin said, “I love everything about this business! I get to meet wonderful people and we bring them technology they didn’t know they could have. It’s really rewarding to see people happy with their technology.”
When business started: December 2008
Location: 1207A Washington St., Manitowoc
Phone number: 682-0911
Web site
: www.manitowoc computers.com
Hours and days of operation: 9:30 a.m. to 5 p.m., Monday-Friday; after hours on Tuesday and Thursday and by appointment
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